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Seasonal CSA PAX

Date: 03-Mar-2023

Location: Folkestone, GB

Company: Getlink





Seasonal CSA PAX in Folkestone (Royaume-Uni (GB))



Salary circa £24,743 plus shift pay


An innovative rail company and responsible infrastructure manager, Eurotunnel is part of the Getlink group and is a leading stakeholder in the economies around Kent and Calais, contributing to the dynamism of the regions surrounding its operations.  As a responsible employer, the Getlink Group is committed to providing a working environment that fosters personal development and fulfilment to attract and retain skilled and motivated colleagues.


Eurotunnel manages, maintains, and operates the Channel Tunnel Fixed Link Concession between Folkestone and Coquelles, France. Opened on 6 May 1994, the Fixed Link is a rolling motorway which transports passenger and commercial freight vehicles on board Shuttles across the Channel at 140kph, in 35 minutes. It also allows the running of third-party passenger and railfreight trains. The advantages of the Channel Tunnel are security, reliability, speed, frequency, and respect for the environment.


In 2020, thanks to rigorous management and strong commitment from our teams, Getlink delivered a solid operational and financial performance, in an exceptional context marked by the Covid crisis and Brexit.


Eurotunnel is seeking highly motivated Customer Service Agents, to work during our busy summer period on our Passenger service. Our Customer Service Agents work on a 24/7 shift basis within the Customer Service Divion, delivering excellent customer service to all passengers using our services.


This position will interest you if you are passionate about working within a dedicated team, committed to offering a high quality of service to our customers, exhibiting excellent communication skills and have previous experience of working in a customer facing role, within a fast paced environment.


Skills and Requirements:


  • A good standard of literacy and numeracy.
  • A valid Driving License is desirable.
  • Competence in Microsoft Office, Outlook, web-tools and phone-based apps.
  • Excellent customer service skills.
  • Autonomous and ability to use own initiative.
  • Punctual, reliable and flexible (to meet operational needs and demands).


In accordance with the Working Time Regualtions Act 1998 these roles are open to individuals aged 18 years and over, at the time of taking up appointment, this is due to shift working requirements.


Successful candidates must be available to start training from June 2023 and be available to work until early/mid/late September.


Candidates must be available to attend an interview at short notice via TEAMs and are required to attend a medical before they commence in post.


Eurotunnel is committed to inclusion, diversity and equal opportunities and supporting the health & well-being of our teams.


Please refer to the links below for further important information about the job role:-

Company Information

Important Information - Seasonal CSA

Job Description - Seasonal CSA


Applications accepted no later than midnight on 31 March 2023.


From 1 January 2021, non-British and non- Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK.  A new points-based system will be implemented which will treat EEA and non-EEA citizens equally. Prior to applying for this role, please ensure that you are permitted to apply.   For further information, please visit the UK Visas & Immigration website.