Human Resources and Payroll Services Advisor

Date: 15 Nov 2023

Location: Folkestone, GB

Company: Getlink

JOB VACANCY - Human Resources and Payroll Advisor 


Job ID: 9908

Location: Folkestone, United Kingdom (GB)

Company: Eurotunnel Services Limited

Department: Human Resources

Job type: Full-time, Permanent

Salary: £34K + benefits 


Completed applications must be received no later than midnight on 8 December 2023. 



The Role


We have an exciting opportunity at Eurotunnel for a highly dedicated and motivated individual to join our Human Resources (HR) Division as a Human Resources and Payroll Advisor. You will be responsible for providing essential top-quality advice and administrative support to employees, dealing with all first-line employee enquiries in relation to payroll and general HR advice. You will provide HR advice and assistance to employees and management, ensuring compliance with HR policies and regulations.


Principal Accountabilities


  • Provide advice and guidance, being the first point of contact for HR and payroll queries, policies, and procedures.
  • Responsible for all aspects of general administration and the employee lifecycle: preparation of documentation for employee onboarding, contracts of employment, maternity cases; representative elections; staff concessionary travel cards; the processing of leavers; responding to emails, and support with any other HR and payroll related administrative tasks.
  • Responsible for leading and conducting ER cases, working closely with HRBP’s, and providing support and guidance to line managers.
  • Actively identify gaps and propose and implement changes to processes and procedures to ensure we continually deliver a great employee experience.
  • Ensure that all payroll instructions are prepared, logged, and checked in time for the monthly payroll run, this includes contractual variations, new starters, leavers, contractual benefits, and employee benefits, and assist in the completion of all post-payroll administrative tasks.
  • Creates and maintains employee records to ensure they are accurate and up to date (personal data, absence, attendance) in line with data protection guidelines and statutory requirements. Carries out periodic checks to ensure the quality of data in the HR systems.
  • Validates sickness documentation in line with audit requirements monitors staff sickness absence and advises HRBP’s of any issues requiring the intervention of Occupational Health.
  • Responds to contractual, pay, and benefits queries from staff, referring to the relevant manager as necessary. Monitors the centralised HR email accounts, ensuring that actions are undertaken throughout the team by required deadlines.
  • Identify issues that call for potential policy revision and escalate as appropriate. Support the implementation of any changes including the delivery of briefings and update of the HR Intranet site/Yammer posts.
  • Conducts interviews and other selection methods in support of the recruitment process as appropriate. 
  • Manage the onboarding of new employees providing a seamless link from the recruitment process to the induction process.
  • Maintains department data and produces reports for the team/managers as required.


Qualifications and Experience


  • Educated to A Level standard or equivalent.
  • CIPD Level 3 Qualification (Associate member) or equivalent experience.
  • Demonstrable experience working in a busy HR environment.
  • Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint, etc).
  • Previous experience working with integrated HR and payroll systems. 
  • Experience using SAP would be an advantage but not essential.



For more information about Eurotunnel and who we are and the role, please click on the links below:  
About Eurotunnel

Job Description (Human Resources and Payroll Advisor)

Information for Candidates

If you wish to apply for this opportunity and you are a Eurotunnel employee, please submit your application online via Job Corner in MyDev


Applications are invited from agency workers who have a statutory right to apply in line with Section 13 of the Agency Workers Regulations 2010.   

For further information or to express an interest in this role, please contact Human Resources at  


If you are an external candidate, please apply via GetLink Careers


Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Prior to applying for this role, please ensure that you are permitted to apply. For further information, please visit the UK Visas and Immigration website