Customer Service Agent (CSA) Freight

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JOB VACANCY - Customer Service Agent (CSA) Freight

Job ID: 10209

Location: Folkestone, United Kingdom

Company: Eurotunnel Services Limited 

Department: UK Customer Services

Job type: Full-time, Permanent

Salary: Circa. £24K plus shift pay and benefits

Completed applications must be received no later than midnight on Friday 3rd May.

The Role
Eurotunnel is seeking a highly motivated Customer Service Agent (CSA) to join our Freight Customer Service Department. The CSA works on a 24/7 shift basis, delivering excellent customer service to passengers on our freight service.

This role is for you if you are passionate about working in a team, committed to offering a high quality of service for customers, have excellent communication skills, and have previous experience working in a customer-facing role.

Principal Accountabilities, Qualifications, and Experience

• Responding to customer needs to ensure their safety and security.
• Loading and unloading of truck shuttles, maximising capacity, and participating in punctuality.
• Performing pre-departure safety checks of customer vehicles on board and safety checks on departing truck shuttles, protecting the safety of passengers and property.
• Allocating customers to shuttles and respecting the rules of allocation.
• Conveying truck shuttle customers to and from a shuttle amenity car in a platform bus (PSV/Category D licence holders only).
• Compliance with the strict company Health and Safety (H&S) policy and procedure, reporting incidents as they occur to minimise injury, loss of property, and impact on operations.
• Respect for all other company policies including the environment policy and arrangements for waste disposal.
• A valid UK Driving licence is an absolute requirement. A PSV (category D) licence would be an advantage.
• Excellent communication skills.
• Significant experience in a customer-facing role, preferably within the travel industry.
• The ability to speak a second modern European language would be an advantage.

For more information about Eurotunnel and who we are and the role, please click on the links below:  
About Eurotunnel

Job description (CSA Freight)
Important information for candidates

If you wish to apply for this opportunity, please click or tap on the Apply Now button. 

Applications are invited from agency workers who have a statutory right to apply in line with Section 13 of the Agency Workers Regulations 2010.   

For further information or to express an interest in this role, please contact Human Resources at recruitment@eurotunnel.com.  

Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Prior to applying for this role, please ensure that you are permitted to apply. 
For further information, please visit the UK Visas and Immigration website.