Customs Coordinator

Based at Folkestone Services, the Customs Coordinator is responsible for processing customs documentation accurately and efficiently, while providing a professional and helpful service to drivers using our facilities. The role combines customs administration with face-to-face customer service, providing assistance to drivers while ensuring customs processes and site procedures are followed accurately.

Key Responsibilities:

• Ensure all customs documentation is accurately entered into the designated customs systems

• Greet drivers professionally and provide customer service with queries related to customs clearance, parking, and site procedures.

• Follow processes using relevant software

• Guide drivers through payment options and troubleshoot issues with payment terminals.

• Undertake seals checks when necessary

• Liaise with Border Force and other government departments

• Finalising files in a timely manner

• Report any systems issues / incidents

• Report any accidents, security breaches, or health & safety concerns.

• Work with on-site security contractors

• Liaise with all parties relevant for on-site examination

• Follow all safety procedures when entering the lorry park, including wearing appropriate PPE.

• Provide support with customs declaration completion

• Undertake audit of on-site arrivals

• First Aid & Fire Warden duties

• Previous administrative and customer service experience.

• Knowledge of customs procedures and/or experience working with customs systems is desirable

• Strong attention to detail and the ability to process information accurately.

• Confident using computer systems and able to learn new software and processes quickly.

• Excellent verbal and written communication skills, with the confidence to communicate effectively with colleagues, external organisations, and drivers, including individuals whose first language is not English.