Customer Service Agent (CSA Train Crew)

As part of the UK Customer Services Division, the Customer Service Agent (Train Crew) plays a key role in delivering safe, smooth and high‑quality customer experiences on Eurotunnel Passenger Shuttles.
The role involves directing the loading and unloading of vehicles, carrying out on‑board safety patrols, managing customer interactions, and responding to incidents in line with safety procedures.

• Safely load and unload vehicles onto Passenger Shuttles in accordance with operational procedures.

• Carry out safety patrols, including monitoring fire detection systems and identifying onboard anomalies.

• Provide excellent customer service, responding to customer needs and enquiries throughout the journey.

• Conduct Electric Vehicle (EV) location checks on board.

• Maintain cleanliness and presentation standards within the allocated work area.

• Report faults and undertake corrective actions where possible.

• Follow procedures to manage onboard incidents and lead safe evacuations if required.

• Provide First Aid when trained and complete first‑level incident/accident reporting.

• Adhere to Eurotunnel safety, environmental and operational policies at all times.

Qualifications & Experience

Essential

• Good standard of education with strong written and verbal English skills.

• Experience in a customer‑facing environment with strong customer service delivery skills.

• Ability to communicate clearly and effectively with customers and colleagues.

• Demonstrated ability to remain calm under pressure and work effectively in a 24/7 shift environment.

• Team‑player mindset with strong initiative and autonomy.

Desirable

• Experience in operational or commercial environments.

• Language skills: knowledge of French or another European language.

If you are interested in applying, please submit your application online by Monday 2nd March 2026.

We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible.

Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply. 
For further information, please visit the UK Visa and Immigration Website.