Commercial Business Support Tester (12 month Fixed Term)

Working within the Commercial Business Support team and reporting to the Testing Manager, the Commercial Business Support Tester is responsible for supporting the testing, validation and implementation of changes to Passenger Commercial systems. The role ensures that system developments, enhancements and business processes operate effectively and align with commercial requirements.

The postholder will work closely with the Commercial Division, MIS and other business stakeholders to support project delivery, provide user support, maintain business rules and contribute to the successful delivery of commercial initiatives.

• Support the Testing Manager in preparing and maintaining documentation relating to system developments, enhancements and projects.

• Develop, maintain and execute test scenarios and test strategies for system changes and new functionality.

• Analyse test results, provide recommendations and ensure testing activities are completed within agreed timescales.

• Investigate, validate and assess the impact of system enhancement requests and defect fixes on commercial processes.

• Create user stories and undertake testing for new developments and bug fixes.

• Identify, diagnose, record and communicate defects through to resolution.

• Act as first-line support for business users, providing guidance and resolving system-related queries.

• Produce user documentation and deliver training to support end users.

• Work collaboratively with MIS and business stakeholders to ensure consistency and compliance with Commercial business rules.

• Maintain and update transactional communications and website content as required.

• Support the delivery of commercial projects and ad hoc business requests.

• Develop and maintain knowledge of Passenger Commercial systems and processes.

• Participate in production releases, including occasional work outside normal office hours.

  Qualifications and Experience  

  Essential

• Strong attention to detail with a methodical and organised approach to work.

• Excellent communication and interpersonal skills with the ability to build effective relationships across multiple departments.

• Good IT skills, including Microsoft Excel, Word and Outlook.

• Strong analytical and problem-solving skills.

• Ability to work independently and manage competing priorities.

• Flexible approach with the ability to adapt to changing business requirements.

• Excellent written and spoken English.

• A proactive and collaborative approach to teamwork.

  Desirable

• Experience of software, systems or user acceptance testing.

• Knowledge of Jira, Xray or similar testing tools.

• Experience working within an Agile project environment.

• ISTQB Foundation Level certification.

• Experience creating user documentation and delivering system training.

• Knowledge of test automation.

• SAP experience.

• French language skills.

  Person Specification

• Highly organised with a structured and logical approach to work.

• Demonstrates a high level of accuracy and attention to detail.

• Strong customer and stakeholder focus.

• Able to analyse information and make sound recommendations.

• Confident communicating with stakeholders at all levels.

• Self-motivated, adaptable and willing to learn new systems and processes.

• Collaborative team player with the ability to work effectively across functions.

• Committed to delivering high-quality outcomes and continuous improvement

If you are interested in applying, please submit your application online by Monday 5th October 2026.

We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible.

Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply. 
For further information, please visit the UK Visa and Immigration Website.